Email support@celebclash.com — we usually reply within a few working days.
So we can help faster, please include your Player ID (in the app under Settings → Account), whether you play on iPhone or Android, and the app version (shown at the bottom of Settings).
Purchases
- Coins or items did not arrive. Open the Store and tap Restore purchases at the bottom. If that does not help, email us with your Player ID and the order number from your App Store or Google Play receipt.
- Refunds. Payments are handled by Apple or Google, so refunds are requested from them: on iPhone at reportaproblem.apple.com, on Android in your Google Play order history.
- New phone. Sign in with the same email, Apple or Google account on the new device and your coins and items follow you. A guest account lives only on the device where it was created and cannot be moved to another device or restored after the app is deleted.
Account
- Change your username. Settings → Edit profile.
- Forgot your password. On the sign-in screen, tap Forgot password?
- Download or delete your data. Settings → Account. You can also delete your account without the app.
Playing with others
- Report or block a player. At the table with that player, choose Report player or Block player. We review reports within 30 days. Blocked players are listed in Settings, where you can unblock them.
- An invite link does not open the game. Install CelebClash from the App Store or Google Play first, then tap the link again.
- No turn notifications. Check that notifications for CelebClash are allowed in your phone's settings.